Customer Success Manager

Role Overview

The Customer Success Manager will take ownership of the customer journey, working closely with clients to introduce the platform, support implementation, and drive ongoing adoption.

What You Will Do

Deliver product demonstrations, lead onboarding sessions, train users, provide ongoing support, troubleshoot technical issues, gather feedback, and contribute to future product improvements.

Why It Might Be a Fit

The ideal candidate will have experience in GIS, geospatial technology, software implementation, onboarding, or technical support, with strong communication skills and the ability to explain technical concepts to users with varying levels of technical experience.

Requirements

• Strong general IT literacy and confidence using computers, mobile devices, and software platforms
• Ability to quickly learn and become proficient with new technology
• Proactive, self-starting approach to problem-solving
• Strong communication skills and confidence to engage with customers at different levels
• Ability to explain technical concepts to users with varying levels of technical experience