CRM Manager- Dynamics 365

Role Overview

We are seeking an experienced Microsoft Dynamics 365 CRM Manager to lead the strategy, implementation, optimization, and ongoing management of Microsoft Dynamics 365 CRM solutions.

What You Will Do

Lead end-to-end Dynamics 365 CRM implementations, enhancements, and upgrades. Drive CRM transformation initiatives across sales, marketing, customer service, and field service functions.

Why It Might Be a Fit

An opportunity to work on transformative projects with key G2000 clients, potential to co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions.

Requirements

• 8+ years of experience working with Microsoft Dynamics 365 CRM solutions.
• 3+ years of experience managing CRM teams, programs, or large transformation initiatives.
• Strong knowledge of: Dynamics 365 Sales Dynamics 365 Customer Service Dynamics 365 Marketing / Customer Insights Power Platform (Power Apps, Power Automate, Power BI) Microsoft Azure ecosystem
• Experience leading CRM implementation projects in complex enterprise environments.
• Proven ability to engage with senior stakeholders and executive leadership.
• Strong understanding of CRM best practices, governance, and change management.

Benefits

• Individual support of a People Lead and a specific path of professional development, as well as the possibility of a session with a Coach.
• A wide training package (soft, technical, and language training offer, access to the e-learning platforms, Gallup test, GenAI training, possibility of co-financing courses, and certification).
• Employee Assistance Program – legal, financial, and psychological consultations.
• Accenture employees eligible for the Employee share purchase plan automatically become eligible for quarterly dividends if they own company shares.
• Paid employee referral program.
• Private medical care and life insurance.
• Access to the WorkSmile benefits platform (possibility of using a wide range of products and services, including the Multisport card).

Tagged as: Microsoft Dynamics