Sales Operations Associate

Role Overview

We are seeking Sales Operations professionals to drive the conversion of existing prospect enquiries generated through various demand generation activities.

What You Will Do

Engage with historical enquiries, conduct structured outbound calling, counselling, follow-ups, and lead nurturing to understand prospect needs and drive application completion.

Why It Might Be a Fit

Strong communication, interpersonal, and active listening skills, with the ability to understand prospect needs, address concerns, handle objections, and guide application decisions.

Requirements

• 1-3 yrs of Experience or aptitude in sales, inside sales, lead qualification, customer engagement, counselling, or sales operations, preferably in EdTech, higher education, or professional learning.
• Strong communication, interpersonal, and active listening skills, with the ability to understand prospect needs, address concerns, handle objections, and guide application decisions.
• Experience or understanding of lead nurturing, historical enquiry re-engagement, structured follow-ups, demand generation leads, and sales pipeline management.
• Customer-centric approach with strong relationship-building, organizational, and follow-up skills to manage high volumes of enquiries and maintain consistent prospect engagement.
• Basic understanding of CRM systems, lead management, sales funnel tracking, and the ability to use lead data and performance metrics to prioritize prospects and improve conversions.