Sales Operations Associate

Role Overview

The Sales Operations Associate will take on the administrative workload of current sellers, freeing them to focus on selling, account management, and relationship building. The role will operate within a structured, ticket-driven process, and the associate will work across multiple work types and accounts while absorbing account-specific nuances.

What You Will Do

The Sales Operations Associate will be responsible for order and shipment management, process order entries, modifications, and cancellations, provide order status updates, and manage ticket queues under defined SLAs.

Why It Might Be a Fit

The ideal candidate will have 2-3 years of experience in customer service, order management, inside sales support, or a B2B operations role, and strong working knowledge of order-to-cash processes, pricing workflows, and ERPCRM systems.

Requirements

• Any Graduation
• 1 to 3 years of experience
• Strong working knowledge of order-to-cash processes, pricing workflows, and ERPCRM systems (e.g. SAP, Salesforce)
• Excellent verbal and written communication skills with a customer-first orientation
• Ability to multi-task across work types and manage ticket queues under defined SLAs
• Proficiency in MS Office

Benefits

• Competitive salary
• Benefits package
• Opportunities for growth and development