Sales Ops Analyst

Role Overview

We are seeking Sales Operations professionals to drive the conversion of existing prospect enquiries generated through various demand generation activities. This role will focus on engaging with historical leads and prospects who have previously interacted with our programs but did not complete their applications or make a final decision following selection.

What You Will Do

Engage with historical enquiries, conduct structured outbound calling, counselling, follow-ups, and lead nurturing to understand prospect needs and drive application completion. Identify and pursue upselling and cross-selling opportunities among previously enrolled students.

Why It Might Be a Fit

Strong communication, interpersonal, and active listening skills, with the ability to understand prospect needs, address concerns, handle objections, and guide application decisions.

Requirements

• 2-4 yrs of Experience or aptitude in sales, inside sales, lead qualification, customer engagement, counselling, or sales operations
• Strong communication, interpersonal, and active listening skills
• Experience or understanding of lead nurturing, historical enquiry re-engagement, structured follow-ups, demand generation leads, and sales pipeline management
• Customer-centric approach with strong relationship-building, organizational, and follow-up skills
• Basic understanding of CRM systems, lead management, sales funnel tracking, and the ability to use lead data and performance metrics to prioritize prospects and improve conversions