Customer Experience Officer/Executive

Role Overview

The Customer Experience Officer/Executive will be responsible for ensuring a seamless, efficient, and customer-centric experience across all touchpoints of the remittance journey.

What You Will Do

Act as the first point of contact for customers through phone, email and chat, handle customer inquiries, monitor end-to-end customer journey, and ensure compliance with regulatory requirements.

Why It Might Be a Fit

The officer will serve as the voice of the customer, ensuring that the company’s remittance services are delivered with reliability, compliance, and empathy.

Requirements

• Strong communication skills (verbal & written) in English
• Excellent interpersonal and problem-solving abilities with a customer first mindset
• Ability to handle stress and work effectively in a fast-paced environment
• Familiarity with remittance services, financial products, or the fintech industry is a plus
• Proficiency in MS Office and CRM
• Bachelor’s degree in Business Administration, Finance, Commerce, or related field
• 0–3 years of experience in customer service/customer experience, preferably in fintech, banking, or remittance industry