Senior Customer Success Manager

Role Overview

The Senior Customer Success Manager owns a portfolio of strategic accounts, responsible for retaining and growing revenue while building strong, long-term relationships. They ensure customers are supported, informed, and successful in using ACI products and services.

What You Will Do

Drive customer outcomes and maximize value by understanding client needs, pain points, and objectives. Collaborate with internal teams to strengthen relationships and deliver results.

Why It Might Be a Fit

Success is measured by predictable growth within the book of business, increased customer loyalty, and advocacy that strengthens ACI’s reputation and informs business strategy.

Requirements

• BS/BA degree
• 8+ years of related experience
• Experience in payments required; experience in merchant vertical preferred
• Ability to present and facilitate discussions with payments decision makers and working teams
• Ability to negotiate complex, high value contracts, including renewals
• Experience resolving complex scenarios, requiring alignment of internal and external stakeholders to enable customers to succeed and grow their assigned book of business