Senior Revenue Operations Director, Digital Commerce

Role Overview

The Senior Director, Sales Operations, is responsible for driving new business launch initiatives and strengthening operational effectiveness through proactive issue resolution management.

What You Will Do

Drive new business launches, oversee priority test programs, serve as liaison between sales, marketing, finance, and operations, establish and oversee structured processes to identify and resolve operational and client-facing issues.

Why It Might Be a Fit

The Senior Director will lead issue resolution management efforts, creating scalable systems to identify and resolve operational challenges across the business.

Requirements

• Drive new business launches and priority test programs
• Develop and implement strategies for successful implementation of new business launches
• Serve as liaison between sales, marketing, finance, and operations on new business launches
• Establish and oversee structured processes to identify, escalate, and resolve operational and client-facing issues
• Monitor issue resolution KPIs and leverage data insights to improve systems, communication flows, and operational efficiency
• Act as an escalation point for high-impact issues, providing guidance and leadership to resolve complex problems effectively