Customer Success Manager

Role Overview

We’re looking for a Customer Success Manager to ensure customer satisfaction, analyze customer data, retain customers, build relationships, and capture upsells on a day-to-day basis.

What You Will Do

Manage a high-volume book of SMB accounts, prioritize time using usage data, health signals, and lifecycle stage, meet and exceed revenue targets, conduct reviews with clients, and communicate regularly to identify flight risks and work to resolve any issues.

Why It Might Be a Fit

The ideal candidate is a motivated, detail and customer-oriented individual with excellent communication skills, who can take ownership of a large portfolio and make their own calls about where to spend their time.

Requirements

• Values: Consistently demonstrate the iVvy values and work effectively and respectfully within iVvy, with clients, with partners, and other parties at all times.
• Proven Account Manager or Customer Success Experience: Minimum two years of successful experience, preferably in a B2B environment.
• Relationship Building: Strong interpersonal and relationship-building skills, with the ability to establish rapport and trust with clients and colleagues.
• Effective Communication: Excellent verbal and written communication skills, with the ability to articulate complex ideas clearly and professionally with the ability to navigate challenging situations with diplomacy.
• Customer-Centric: A customer-oriented approach, focused on understanding and fulfilling client needs to ensure long-term partnerships.
• Self-Motivated and Independent: You’ll take ownership of a large portfolio and make your own calls about where to spend your time.
• Industry Knowledge: Familiarity with the industry is a bonus and a strong willingness to learn about our products and industry developments is required.
• Organisation and Time Management: Strong prioritisation skills.