Customer Success Manager

Role Overview

The Customer Success Manager will support the company’s strategic objectives through the development of long-term B2B working relationships with post-acute care providers across North America. This role requires excellent communication skills and a passion for helping businesses in the post-acute care industry.

What You Will Do

Meet and exceed retention, contract expansion, and overall customer satisfaction goals with assigned strategic customers. Establish a trusted advisor relationship with each assigned client and drive continued value of our products and services.

Why It Might Be a Fit

The ideal candidate will have a genuine and hardworking attitude, excellent communication skills, and a proven track record of delivering measurable results.

Requirements

• Minimum 2+ years of experience working in a professional environment, preferably in customer service
• Bachelor’s degree in Business Administration, Communications, Marketing or related field, or any equivalent combination of experience and training
• Previous experience in Customer Success or equivalent history in increasing customer satisfaction, adoption, and retention
• Proven customer focus experience ensuring the customer perspective is a driving force behind business decisions and activities
• Proven track record of delivering measurable results
• Excellent verbal and written communication skills working in a professional environment
• Excellent time management, organizational, and planning skills
• Knowledge of and/or experience with a CRM tool
• Software-as-a-Service (SaaS) experience with customer service
• Experience with screen share software

Benefits

• Unlimited paid time off with minimum number of days along with mental health days
• Flexible scheduling
• Annual wellness reimbursement
• Company paid dental, vision
• Competitive medical benefits
• Work events- both virtual and in-person
• Fun culture and an awesome team supported by recognition tools like Bonusly