Customer Success Manager (Performance Marketing)

Role Overview

We are seeking a results-driven Customer Success / Account Manager with experience in lead generation, performance marketing, or marketing technology. This role will serve as a strategic advisor to partners and customers, helping them optimize lead generation performance, improve lead quality, navigate consent, compliance requirements, and achieve measurable business outcomes.

What You Will Do

The ideal candidate will manage a portfolio of accounts, build and nurture long-term relationships with key stakeholders, conduct strategic reviews, and deliver enablement check-ins, user audits, or training sessions.

Why It Might Be a Fit

The ideal candidate will bring a strong understanding of the lead generation ecosystem, including lead acquisition, distribution, consent capture, and performance analytics, and will be able to translate customer needs and performance data into actionable recommendations.

Requirements

• 8+ years of experience in Customer Success, Account Management, or Client Services within lead generation, performance marketing, marketing technology, or a lead marketplace
• Demonstrated experience managing relationships with lead generators, aggregators, publishers, lead buyers, or marketing agencies
• Strong understanding of lead acquisition, lead routing, lead distribution, data quality, and performance reporting
• Experience managing lead quality and distribution challenges, including buyer requirements, lead rejections, duplicates, response times, lead scoring, and conversion optimization
• Working knowledge of consumer consent capture, documentation, disclosures, and compliance-related workflows
• Strong analytical skills with experience leveraging lead volume, acceptance rates, conversion rates, CPL, revenue per lead, and source performance to drive customer success and identify growth opportunities
• Proven ability to build strong customer relationships, manage competing priorities, and translate business objectives into actionable strategies
• Strong communication, problem-solving, and cross-functional collaboration skills

Benefits

• A collaborative work environment with the freedom and opportunities of a startup culture
• A global, remote-first company that encourages occasional team get-togethers
• Life and work balance
• Flexible vacation time
• Retirement plan matching up to 3% of your salary
• Varied options for health, dental, vision, disability and life insurance

Tagged as: Data Analysis, Lead Scoring