Client Enablement Manager

Role Overview

The Client Enablement Manager is responsible for leading the end-to-end onboarding of tenants, ensuring the rapid activation of services, and driving early revenue recognition. This role requires strong stakeholder management, process optimization, and a customer-centric approach to ensure tenant satisfaction and maximize service uptake.

What You Will Do

The incumbent will lead and coordinate end-to-end onboarding for new tenants, facilitate tenant adoption of the Operation Management System (OMS), and provide training, support, and troubleshooting to tenants for OMS and service activation.

Why It Might Be a Fit

Success in this role directly impacts the quick activation of the market, and the incumbent will manage a high volume of simultaneous onboarding across multiple pavilion types, working closely with the team during ramp-up phases.

Requirements

• Strong stakeholder management
• Process optimization
• Customer-centric approach
• Leadership and coaching skills
• Ability to direct day-to-day work of on-site staff and outsourced contractor teams

Benefits

• Competitive salary
• Benefits package
• Opportunities for professional growth and development