Senior Manager / Associate Director, People Operations

Role Overview

The Senior Manager / Associate Director will own day-to-day employee lifecycle administration, HR systems support, employee inquiry management, compliance reporting, and operational process improvement. This role will serve as a central point of contact for employees and managers, ensuring questions and requests are resolved accurately, consistently, and with a high level of care.

What You Will Do

The role will manage transactions and data in the HRIS for hires, employee changes, leave, compensation, organizational updates, and separations; administer the People service platform, ticketing system, or shared inbox; and maintain reliable records, workflows, and reporting.

Why It Might Be a Fit

The ideal candidate will have 8+ years of progressive Human Resources experience, including substantial responsibility for People Operations, HRIS, employee lifecycle transactions, and employee service delivery.

Requirements

• Bachelor’s degree in Human Resources, Business Administration, Organizational Development, or a related field, or equivalent relevant experience
• Typically 8+ years of progressive Human Resources experience
• Experience operating at the Senior Manager level or demonstrating scope and judgment consistent with an Associate Director role
• Working knowledge of federal and California employment law, recordkeeping, wage and hour considerations, and compliance reporting
• Experience working in HRIS such as ADP, Workday, or a comparable platform
• Experience managing employee inquiries through a case-management platform, ticketing system, or shared service inbox
• Advanced proficiency with Microsoft Excel and the ability to organize, analyze, reconcile, and present workforce data accurately
• Excellent written and verbal communication, customer service, project management, and stakeholder management skills

Benefits

• Medical, dental, and vision insurance
• 401(k) with Company match
• Life insurance
• Flexible spending account
• Employee Assistance Program
• Paid time off
• Paid holidays
• Other Company-sponsored benefits

Tagged as: Excel, Project Management