Role Overview
We’re hiring a senior customer leader to own the post-sale journey across AROYA’s portfolio of commercial cannabis and controlled environment agriculture growers. The role has management responsibilities for our Grower Experience team, which includes customer onboarding and support, customer success, and agronomic advising.
What You Will Do
Own customer health, retention, and expansion across the AROYA base, including gross and net revenue retention. Build trusted relationships with key stakeholders and help lead strategic, multi-state operator, and at-risk accounts, resolving expectation gaps before they become risks.
Why It Might Be a Fit
You combine customer empathy with commercial discipline. You can talk credibly with a head grower in the flower room, hold an internal team to a missed commitment, and give leadership a concise, evidence-based view of risk and opportunity.
Requirements
- 5+ years of hands-on experience in Customer Success or a client-management role for a B2B subscription or SaaS product
- Strong command of professional customer-management methods: account plans, customer journey design, health scoring, renewal forecasting, and escalation frameworks
- At least three years of direct people-management experience, with responsibility for priorities, performance, coaching, and development of customer-facing teams
- Hands-on Salesforce experience: managing accounts, renewals, and opportunities, building reports and dashboards, and driving consistent data and documentation across a team
- Strong experience with contracts, subscriptions, billing, renewal dates, and value or ROI conversations
Benefits
- Competitive salary
- Comprehensive medical, dental, and vision insurance
- 401(k) retirement plan with a company match (up to 4% after your first year)
- Paid Time Off, Sick Leave, and 11 Paid Holidays
- Company-paid life and disability insurance
- HSA with company contribution and FSA options
To apply for this job please visit addium.bamboohr.com.
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