Customer Success Manager

Role Overview

The Customer Success Manager will oversee client relationships, ensuring a seamless experience and a strong partnership. This role reports to the Director of Customer Success and will manage and grow relationships with agency and brand clients, support them before, during, and after campaigns, and drive adoption of Adelaide’s AU metric in how they plan, buy, and evaluate media.

What You Will Do

The Customer Success Manager will work with Sales, Analytics, and Technical Account Management to deliver reports that inform media decisions and keep campaigns running smoothly for agency and brand stakeholders. They will also build strong relationships with agency teams and brand marketers, use data insights to improve campaign performance, and grow Adelaide’s footprint across their portfolios.

Why It Might Be a Fit

This role requires 5+ years of experience in digital media, adtech, or advertising, ideally at an agency (media planning, buying, investment, or client services) or on the brand side. The ideal candidate will have strong written and verbal communication skills, proficiency in Microsoft Excel and PowerPoint, and hands-on experience with tools agencies and brands use.

Requirements

• 5+ years of experience in digital media, adtech, or advertising
• Bachelor’s degree required
• Strong written and verbal communication skills
• Proficiency in Microsoft Excel and PowerPoint
• Hands-on experience with tools agencies and brands use

Benefits

• Medical, dental, and vision insurance
• Paid time off
• Parental leave
• Wellness & Personal Development Stipend
• Holiday break
• Volunteer time off
• Competitive salary
• Stock options
• 401k Retirement Plan