Customer Experience Manager

Role Overview

The Customer Experience Manager will execute the bank and customer excellence group strategy by contributing to the spread of customer excellence culture and behaviors in branches. The role will support the CEG Leadership team with customer experience strategic and AD HOC initiatives, work closely with CEG and area managers to improve customer experience, and educate frontline staff on mystery shopper reports and customer service standards.

What You Will Do

Key responsibilities include supporting CEG Leadership, improving customer experience, monitoring area branches performance, educating frontline staff, communicating with branches, monitoring high wait time queue systems, and conducting quality and service training.

Why It Might Be a Fit

The ideal candidate will have a customer-centric mentality, be fluent in English, have familiarity with bank systems and products, and be able to multi-task and address many issues simultaneously.

Requirements

• Bachelor’s degree required
• Must be fluent in English
• Customer Centric Mentality
• Familiarity with bank systems, products, services especially in branches
• Ability to multi-task / address many issues simultaneously
• Team player
• Must be willing to travel to all areas in UAE
• Excellent in MS office (Excel, PowerPoint, word)