Role Overview
The Customer Experience Director is responsible for the overall strategy and implementation of the entire customer journey, from initial awareness to post-purchase support. Their main objective is to ensure every touchpoint is seamless, enjoyable, and meets or exceeds customer expectations.
What You Will Do
Key Responsibilities: Set and drive the customer experience vision and strategy, lead a team of professionals, and inspire cross-functional teams in service of the Adisseo brand and solutions.
Why It Might Be a Fit
The ideal candidate will have a deep understanding of customer journey mapping and strategy setting, experience in designing and implementing successful digital marketing campaigns, and a passion for digital innovation and emerging technologies.
Requirements
- Bachelor’s degree (life sciences or business management)
- Experience developing marketing strategies
- Proven track record of success in achieving marketing goals
- Deep understanding in customer journey mapping and strategy setting
- Demonstrable experience in designing and implementing successful digital marketing campaigns
- Passion for digital innovation, emerging technologies, and modern creativity
- Excellent communication and influencing skills across multiple senior stakeholders
Benefits
- Care program
- Vacation & paid time off
- Profit-sharing and performance incentives
- Continuous training, mentoring, and learning programs
- Equal access to career advancement and leadership opportunities
To apply for this job please visit adisseo.jibeapply.com.
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