Sales Operations Manager

Sales Operations Manager

Reports to: VP, Operations

FLSA Class: Exempt

About ADLINK Technology

ADLINK Technology designs and manufactures embedded computing hardware for industries where failure is not an option. Industrial automation, robotics, autonomous vehicles, healthcare, and intelligent transportation are some of the markets served. Products sit at the edge of systems, processing data and providing real-time control where it happens, when it happens, not in a distant cloud.

Founded in 1995 and headquartered in Taiwan, the company operates across the US, UK, Singapore, China, Japan, Korea, and Germany with products deployed in more than 40 countries. The San Jose office drives business across the Americas and works closely with technology partners, including Intel, NVIDIA, AMD, Qualcomm, and NXP.

How You Will Make an Impact

We are looking for an experienced Sales Operations Manager who will coordinate work amongst other members of the Sales Operations team and other stakeholder groups in supporting ADLINK Technology’s growing business efforts and customer base. The Sales Operations Manager is office based.

What You Will Do

• Manages Customer Account Management Specialist team and monitors, plans, and implements projects supporting order fulfillment activities
• Responsible for reviewing and updating sales processes, procedures and implementation of sales automation tools
• Ensures compliance with company revenue recognition policies for booking and shipment of orders
• Manages Customer and Sales escalations
• Selects, develops, and evaluates personnel to ensure the efficient operation of Sales operations
• Creates and reviews Bill of Materials for item configurations
• Responsible for reviewing credit returns/cancellations/order pushes with the internal management team
• Acts as liaison between Sales, Operations, and other departments to ensure customer satisfaction
• Reviews and suggests forecasting for customers
• Manages and reviews Sales Orders
• Exercises judgment within defined procedures and practices to determine appropriate action
• Review factory order revision requests
• Supervise employees within the Sales Operations department. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

Education

• Bachelor’s Degree

Experience and Qualifications

• 5+ years of related experience in sales operations and management and training
• Previous management experience is required
• Familiar with a variety of the field’s concepts, practices, and procedures
• Excellent written, verbal, and presentation skills
• Proficient with Microsoft Excel, PowerPoint, Outlook, Word, and Teams
• Ability to adapt to changing priorities
• Excellent customer service and problem-solving skills
• Self-motivated, adaptable, and excellent organizational and planning skills; results-oriented
• Strong time management, excellent interpersonal, and relationship-building skills
• Demonstrate ability to achieve operational excellence through strong analytical skills
• Ability to set up processes/procedures and make recommendations
• Experience in using the Salesforce customer relationship management platform and/or Navision enterprise resource planning software is a plus

Benefits

• Medical, Dental, and Vision Insurance
• Life, AD&D, Short Term Disability, and Long-Term Disability insurance
• 401k retirement plan
• HSA, Health Care FSA and Dependent Care FSA
• Vacation and Sick Leave
• Paid holidays

Physical Demands and Work Environment

• While performing the duties of this job, the employee is frequently required to sit; regularly use hands to handle, or feel objects, tools, or controls; talk and hear; and doing things such as analytical work or reports, which requires focus, while utilizing a computer.
• Must be able to operate general office equipment.
• Physical stamina to stand, reach, bend, lift, grasp, and kneel.
• The employee must occasionally lift and/or move up to 20 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• The noise level in the work environment is usually quiet to moderate.

Base Salary Range: $125,000 – $150,000 USD. Individual offers are based on job-related skills, experience, qualifications, work location, and market conditions.