Role Overview
As an FSS RevOps Customer Support Specialist, you will apply your developing expertise to resolve a wide range of customer support issues with efficiency and accuracy. You’ll be responsible for managing billing inquiries and fraud cases, handling ticket triage and reassignment, collaborating across teams, and supporting continuous process enhancements.
What You Will Do
You’ll respond efficiently to standard customer requests, process various Revenue Operations (RevOps) tickets related to billing, and ensure timely and correct re-assignment of tickets to relevant teams for rapid resolution and closure.
Why It Might Be a Fit
The ideal candidate will have demonstrated ability to deliver omnichannel support, a meticulous and analytical mindset, excellent communication and interpersonal skills, and a collaborative team-first attitude.
Requirements
- 2–4 years of relevant work experience in customer support, billing operations, or a related field; or an advanced degree with no prior work experience
- General knowledge of customer support principles, billing operations, and ticketing systems
- Strong problem-solving, organizational, and collaboration skills
- Excellent written and verbal communication abilities
- Attention to detail and commitment to delivering quality service
- Familiarity with CRM and ticketing tools (e.g., Zendesk, Zuora, Salesforce)
Benefits
- Dental insurance
- Vision insurance
- Health insurance
- Paid holidays
- Flexible work arrangement
- Hybrid work model
To apply for this job please visit zendesk.wd1.myworkdayjobs.com.
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