Role Overview
The Customer Experience Manager will lead the overall CX function, setting the direction and driving initiatives to improve customer satisfaction, reduce friction, and deliver efficient, scalable service.
What You Will Do
The role will involve developing and executing the CX strategy, championing the voice of the customer, and driving improvements through better processes, technology, automation, and self-service.
Why It Might Be a Fit
The ideal candidate will be a customer-focused leader who enjoys bringing people, processes, and technology together to deliver better outcomes, with a strong commercial mindset and experience in CX leadership roles.
Requirements
- Proven experience in a CX leadership role
- Strong practical experience with Zendesk
- Experience developing and executing CX strategies
- A strong understanding of customer journeys and customer sentiment
- Demonstrated people leadership experience
- Experience managing operational performance
- Strong analytical skills
- Experience working with AI, automation, or digital customer service solutions
- Excellent stakeholder management and communication skills
Benefits
- Generous 40% staff discount
- Hybrid working with a supportive, collaborative team
- Ongoing learning and development opportunities
To apply for this job please visit linkedin.com.
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