Customer Experience Lead

Role Overview

The company is looking for a Customer Experience Lead to lead the definition and implementation of customer experience across different touchpoints, ensuring an omnichannel, coherent, and excellent experience.

What You Will Do

Define and implement initiatives to improve customer experience, analyze customer satisfaction, develop and execute customer experience transformation plans, and provide support to business areas.

Why It Might Be a Fit

The ideal candidate will have experience in customer experience, customer journey, CRM, loyalty, or similar areas, with a global business vision and ability to understand the impact of customer experience on the organization.

Requirements

• 4-5 years of experience in positions related to Customer Experience, Customer Journey, CRM, loyalty, or similar areas
• Experience in defining and implementing customer experience improvement projects
• Knowledge of customer experience methodologies and indicators
• Experience working with CRM, knowledge of Salesforce is especially valued
• Analytical profile, with the ability to interpret data, identify opportunities for improvement, and transform them into action plans

Benefits

• Hybrid model, up to 2 days of remote work per week
• Indefinite contract
• Incorporation into a solid company with a transformation and growth project
• Strategic position, with a high degree of autonomy and transversality
• Flexible schedule
• 25 working days of vacation
• 2 local holiday days
• Birthday day off
• Restaurant ticket
• Medical insurance covered by the company and special conditions for family members
• Additional benefits related to better work-life balance

Tagged as: Salesforce