Existing Customer Retention Coordinator

Role Overview

This entry-level position in the Retention organization offers career progression into Retention Teams, including Account Management, Collections, and Existing Customer Sales. The Retention Coordinator is responsible for answering incoming calls, identifying reasons for the call, and transferring to the correct department for handling.

What You Will Do

Answer incoming calls, identify reasons for the call, transfer to the correct department, schedule appointments, reschedule service or installation appointments, process cancellation requests, and perform other duties as assigned.

Why It Might Be a Fit

The ideal candidate has experience in Customer Service and Sales/Retention, computer proficiency, problem-solving skills, and the ability to work in a dynamic, fast-paced environment.

Requirements

• High school diploma or equivalent, some college preferred
• Experience in Customer Service and Sales/Retention preferred
• Experience working with multiple screens and programs
• Computer proficiency and problem-solving skills

Benefits

• Training wage: $13 hourly plus $80 weekly
• Hourly: $13 hourly plus uncapped commission after training wage