Product Manager Customer Experience

Role Overview

Join Advens as a Product Manager Customer Experience to evolve the mySOC experience, extend it to other Advens services, and make the portal the single point of access for clients to all their Advens services.

What You Will Do

Carry the vision and roadmap of the mySOC client experience, design a 360-degree view of the client, analyze visibility needs, and lead delivery with development teams in agile methods.

Why It Might Be a Fit

You will be responsible for the client experience, lead teams to delivery, and follow adoption and satisfaction. You will have direct access to clients and SOC teams, with clear objectives measured by adoption and perceived value.

Requirements

• At least 5 years of experience in Product Management on a B2B product, preferably data, platform, or SaaS.
• Mastering agile methods, continuous discovery, and value-based prioritization.
• Strong client culture: translating RSSI, DSI, or security team needs into user journeys and indicators.
• Experience designing a client portal or a data restitution platform (MSSP/MDR/XDR, dashboards, visualization), with a true sense of UX/UI: user journeys, interfaces, and tracking indicators.
• Understanding API-first architectures (REST, authentication, access management); interest in MCP and AI agents.
• Cybersecurity knowledge, ideally of SOC operation (alerts, incidents, SIEM, EDR, SOAR…); a true cybersecurity culture without SOC experience can be acceptable.
• Professional French and English.
• Ability to influence without hierarchical authority among SOC experts, developers, and salespeople.
• Clear communication, both in writing and orally, including with clients.
• Product judgment and client empathy: knowing how to arbitrate, say no, and carry the voice of the user.

Benefits

• Direct reporting to the CPO, within the Product & Software Delivery team.
• A cutting-edge subject: an API-first service open to MCP and AI agents, at the heart of the mySOC strategy and destined to extend to all Advens services.
• Direct access to clients and SOC teams, with clear objectives measured by adoption and perceived value.
• A work environment where AI usage is encouraged and equipped, with the freedom to propose new ways of working.