Customer Success Manager

Role Overview

The Customer Success Manager will work with new distributor members to understand their business needs, strengthen relationships, and ensure desired outcomes using ASI’s platforms and services.

What You Will Do

The role involves leading new distributor members through an 18-month customer journey, managing client onboarding calls, and proactively reaching out to members to discuss business successes and challenges.

Why It Might Be a Fit

The ideal candidate will have 2 years’ business-to-business retention/sales experience, excellent communication skills, and proficiency in Microsoft Office Suite.

Requirements

• Bachelor’s degree preferred or equivalent work experience
• 2 years’ business-to-business retention/sales experience required
• Bilingual is a plus
• Collections experience is preferred
• Excellent verbal and written communication skills
• Proficient in Microsoft Office Suite
• Microsoft Dynamics experience is preferred

Benefits

• Medical, Dental, and Vision coverage
• Paid maternity and paternity/bonding leave
• 12 weeks of paid daycare for new parents
• Free Health and Wellness programs
• Free 24/7 access to Magellan Employee Assistance Program and Teladoc
• Day one 401(k) with company match
• Paid holidays, floating days, and paid time off (PTO)
• Office amenities with onsite café, Starbucks, 24/7 free gym access and classes, onsite daycare, EV charging stations, creative spaces