People Operations Specialist- Preboarding

Role Overview

The People Operations Specialist- Preboarding will identify process improvement opportunities, participate in knowledge management efforts, and deliver a high-quality teammate experience by providing professional, empathetic, and solution-oriented support.

What You Will Do

The role involves monitoring case queues, prioritizing workload, and following through on open items to drive resolution and accountability. The specialist will also partner with internal teams to ensure seamless end-to-end service delivery.

Why It Might Be a Fit

The ideal candidate will have strong communication, presentation, and interpersonal skills, with the ability to build and foster strong trusting relationships, influence leaders, and develop solutions to achieve results.

Requirements

• Ability to communicate effectively over the phone and in writing with all levels within the organization demonstrating a high level of integrity, ethics, and customer service.
• Attentive listening skills with the ability to ask probing questions to aid in problem solving and issue escalation.
• Ability to work effectively in high-pressure situations that require sound decision making and may involve confidential or sensitive matters.
• High sense of urgency for meeting commitments and completing assignments.
• Demonstrate knowledge and understanding of relevant HR content areas including but not limited to: payroll, leave, compliance, compensation, data management, benefits, onboarding, and core HR operations.
• Critical thinking and multi-tasking in a high-volume environment.
• Ability to consistently deliver high quality customer service in a professional manner.
• Excellent decision making, critical thinking, communication, presentation, and interpersonal skills. Ability to build/foster strong trusting relationships, influence leaders and develop solutions to achieve results.
• Must be self-directed, self-motivated, flexible and able to take initiative and effectively manage multiple conflicting priorities and deadlines.
• Strong computer skills, including Microsoft Office, human capital management systems, case management and knowledge management tools.

Benefits

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program