Ticketing Operations Analyst – Product Ops

Role Overview

The Ticketing Operations Analyst – Product Operations coordinates cross-departmental product initiatives, ensuring effective stakeholder engagement in User Acceptance Testing and managing issue tracking with product teams. The role also supports data cleansing efforts and fraud monitoring, collaborates on triage and escalation of product issues, and participates in after-hours on-call rotations as needed.

What You Will Do

Recruits, coordinates, and holds accountable the business stakeholders required to complete User Acceptance Testing (UAT) on new AXS products and features, working closely with the Product Owner and Project Managers. Assists with the evaluation and escalation of Global Triage bug tickets, troubleshoots any reported issues, and resolves or escalates as needed.

Why It Might Be a Fit

The ideal candidate will have 2-4 years of significant experience in live event ticketing and/or ticketing software administration, ability to independently manage complex projects, familiarity with software testing protocols, Excel experience, strong communication skills, and flexibility in adapting to rules and processes that frequently evolve.

Requirements

• BA/BS Degree in Computer Science, Business Administration, or Marketing major preferred
• 2-4 years of significant experience in live event ticketing and/or ticketing software administration
• Ability to independently manage complex projects
• Familiarity with software testing protocols
• Excel experience required, including a familiarity with data parsing and vlookup functions
• Strong communication skills and the ability to enforce accountability standards
• Ability to juggle multiple pressing priorities and meet aggressive deadlines
• Flexibility in adapting to rules and processes that frequently evolve

Benefits

• Medical, dental and vision insurance
• Paid holidays, vacation and sick time
• Company paid basic life insurance
• Voluntary life insurance
• Parental leave
• 401k Plan (with a current employer match of 3%)
• Flexible spending and health savings account options
• Wellness offerings