Sales Operations Coordinator (Hertfordshire Area)

Candidates within 10 miles of Hemel Hempstead, Hertfordshire preferred.

About us

Aerospheres, a Krayden company, is a trusted aerospace material supplier, providing the aviation industry with innovative solutions and exceptional, responsive service for over 30 years.

Since 1990, Aerospheres has been a reliable aerospace material distributor in the UK, supplying the commercial airline and MRO (Maintenance, Repair, and Overhaul) sectors with a complete range of high-quality materials. Today, more than 800 airlines and maintenance facilities worldwide depend on our robust logistics network and our ability to source and deliver even the most hard-to-find materials – often with same-day or next-day turnaround.

Job Purpose:

You will be responsible to provide critical daily operational, analytical, and reporting support to the Sales team. The role ensures open orders progress smoothly, uncollected shipments are closed quickly, competitor pricing risks are identified early, and management receives clear, actionable insights. This position strengthens revenue protection, improves margin visibility, and reduces administrative burden across the Sales function.

Key Responsibilities:

• Open order monitoring Review open sales orders daily, identify delays or risks, and proactively drive resolution with internal teams. Provide trend insights on recurring issues.
• Uncollected shipment management Track uncollected shipments, coordinate with customers, freight partners, and warehouse teams, and analyse root causes to reduce future backlogs.
• Competitor pricing analysis Monitor competitor pricing on key product lines, analyse variances, and highlight margin risks or opportunities for adjustment.
• Pricing recommendations Summarise pricing gaps and provide structured recommendations for review by the Sales Manager/Director.
• Enhanced reporting Produce daily and weekly operational dashboards using Excel (and Power BI where applicable), highlighting exceptions, trends, and required actions.
• Sales data accuracy Maintain high quality CRM/ERP data, ensuring orders, opportunities, and customer information are updated accurately and consistently.
• Drop in sales analysis Identify material customer declines, coordinate follow up actions with Team Leads, and track recovery outcomes.
• Process improvement Recommend improvements to daily checks, reporting formats, and follow up workflows to increase efficiency and reduce manual workload.

KPIs & Expected Outputs:

• Minimum 4 open order follow ups per day, logged with actions taken.
• 10% reduction in uncollected shipment value within first 3 months.
• Daily review of top 25 runners and repeaters for competitor pricing.
• Action ready daily/weekly dashboards with clear insights and follow ups.
• Demonstrable reduction in administrative workload for Sales Manager.
• 90%+ completion of actions from sales meetings and management reviews.
• Evidence of small but meaningful process improvements implemented.

Person Specification

Essential

• Degree educated or equivalent experience.
• Strong Excel capability (pivot tables, lookups, formulas, data cleaning).
• High attention to detail and accuracy.
• Strong written and verbal communication skills.
• Ability to analyse data and identify trends or risks.
• Organised, able to manage multiple daily workflows.

Desirable

• Exposure to CRM/ERP systems.
• Experience with Power BI or other reporting tools.
• Interest in aviation, logistics, B2B sales, or supply chain.
• Ability to propose improvements to processes or reporting.

Success Measures (6–12 Months)

• Consistent delivery of daily operational reports with actionable insights.
• Noticeable reduction in time to close for uncollected shipments.
• Regular competitor pricing analysis feeding into margin decisions.
• Positive feedback from Sales team on reduced admin burden.
• Implementation of small process improvements that increase efficiency.
• High completion rate of actions from sales meetings and management reviews.

Tagged as: Excel, Power BI