Operations Enablement Manager

Role Overview

The Operations team delivers seamless customer experiences and enables new product capabilities while ensuring operational excellence. As an Operations Enablement Manager, you will define and execute strategies that enable our servicing operations to scale efficiently while delivering exceptional outcomes for customers and merchants.

What You Will Do

You will own team-level strategy and lead a high-performing team responsible for delivering a portfolio of cross-functional initiatives tied to strategic priorities. You will be accountable for execution across timelines and dependencies, with clear ownership of measurable business impact.

Why It Might Be a Fit

We are looking for a hands-on, data-driven leader who thrives in complex, regulated environments and is passionate about building durable, high-quality servicing experiences at scale.

Requirements

• 7+ years of experience in program management or product operations, preferably within large-scale or global operations
• 2+ years of experience at a fintech or financial institution
• Certification in Six Sigma, Project Management or Design Thinking
• Demonstrated success leading large-scale, cross-functional initiatives with strong execution, stakeholder alignment, and measurable outcomes
• Strong skills in strategic planning, issue/risk management and cross-functional execution
• Excellent written and verbal communication with the ability to deliver polished, executive-ready updates and influence stakeholders
• Proficiency in process mapping and workflow analysis
• Proven experience designing business processes that drive a positive end user experience, reduce business risk and increase overall workflow efficiency
• Experience building workflows within a regulatory environment

Benefits

• 100% subsidized medical coverage
• Dental and vision for you and your dependents
• Monthly stipends for health, wellness and tech spending
• Flexible Spending Wallets
• Time off – competitive vacation and holiday schedules
• ESPP – An employee stock purchase plan enabling you to buy shares of Affirm at a discount