Operations Enablement Manager

Role Overview

The Operations Enablement team builds capabilities to deliver fast, accurate, and high-quality servicing experiences for Affirm’s customers and merchants. The Operations Enablement leader will help deliver scalable, compliant, and high-quality servicing experiences across the Operations organization.

What You Will Do

The Operations Enablement leader will own program performance, define program roadmaps, partner for impact, drive stakeholder engagement, manage risk & issue resolution, lead operational excellence, own change end-to-end, build technical resources, elevate knowledge management, translate technical concepts, and own learning & training strategy.

Why It Might Be a Fit

The ideal candidate will have 7+ years of experience in program management or product operations, preferably within large-scale or global operations, and a deep understanding of financial regulations and dispute management rules.

Requirements

• 7+ years of experience in program management or product operations
• 3+ years of experience at a fintech or financial institution
• Subject matter expert on financial regulations
• Certification in Six Sigma, Project Management or Design Thinking
• Experience implementing and scaling knowledge management and training
• Demonstrated success leading large-scale, cross-functional initiatives
• Strong skills in strategic planning, issue/risk management and cross-functional execution
• Excellent written and verbal communication
• Proficiency in process mapping and workflow analysis
• Proven experience designing business processes that drive a positive end user experience

Benefits

• 100% subsidized medical coverage
• Dental and vision coverage for you and your dependents
• Monthly stipends for health, wellness, and tech spending
• Employee stock purchase plan (ESPP)
• Flexible time off and generous holiday calendars