Director, CRM & Sales Enablement

Role Overview

The Director, CRM & Sales Enablement will support the execution of customer relationship management, sales enablement, and customer engagement strategies aligned with organizational objectives. The role will lead business initiatives that enhance customer acquisition, retention, broker engagement, sales effectiveness, operational efficiency, and customer experience.

What You Will Do

The Director will identify opportunities to improve business processes, workflows, and enablement capabilities through automation, innovation, and operational improvements. They will develop recommendations to leadership regarding capability enhancements, process improvements, and future business needs.

Why It Might Be a Fit

The ideal candidate will have experience in CRM product management, sales enablement, or revenue operations, with a strong understanding of Aflac’s products and systems. They will be able to establish and develop effective relationships with internal and external partners, and have excellent presentation, oral, written, and interpersonal communications skills.

Requirements

• 10+ years of professional job-related work experience
• 5+ years of management experience
• Experience in CRM product management, sales enablement, or revenue operations
• Strong working knowledge of Aflac Group product portfolio, systems, operational process, and industry practices
• Experience with customer experience transformation, customer engagement capabilities, and B2B2C distribution models

Benefits

• Medical, dental, and vision coverage
• Prescription drug coverage
• Health care flexible spending
• Dependent care flexible spending
• 401(k) plans
• Annual bonuses
• Opportunity to purchase company stock
• 11 paid holidays
• Up to 20 days PTO
• State-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked)
• Other leaves of absence, if eligible