Role Overview
The Data Analyst will integrate, analyze, and transform Voice of the Customer data into actionable insights that drive decisions and improvements of experience.
What You Will Do
The Data Analyst will manage the analytical cycle of Voice of the Customer information, analyze and debug information from various sources, build and update indicators and reports, and monitor key experience indicators.
Why It Might Be a Fit
The ideal candidate will have 1-2 years of experience in CX, VoC, or BI, and will be able to manage KPIs, goals, and articulation with areas and channels.
Requirements
- 1 to 2 years in CX, VoC or BI, managing KPIs, goals and articulation with areas and channels
- Professional in Industrial Engineering, Systems, Statistics, Economics, Administration or related fields
- GCP, SQL/Python, Looker, advanced Excel, CX KPIs, analysis, automation and quality
To apply for this job please visit linkedin.com.
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