Sr. Customer Success Manager

Agfa HealthCare is seeking a Sr. Customer Success Manager to serve as a strategic partner and advocate for clients, ensuring they receive maximum value from our solutions while driving long-term satisfaction, retention, and growth.

Requirements

• Bachelor’s degree from an accredited college or university with major course work in business administration, communication, marketing, health sciences, or a related field required.
• Master’s Degree in Healthcare or Business is a plus.
• Minimum of 5 years of healthcare experience, preferably in Sales, Account Management, Customer Success, or client-facing roles required.
• Professional Services experience / Implementations / Project Management is a plus
• Strong background in the healthcare IT industry, with hands-on experience in enterprise environments
• Proven track record in client-facing roles, partnering with customers to enhance and optimize their overall experience
• Has Executive presence and credibility; is confident and poised with individuals at all levels
• Works independently and can prioritize work to meet the customer’s needs.
• Strong relationship-building skills
• Excellent organizational and time management skills
• Strong verbal and written communication skills (including presentation skills)
• Ability to summarize, and ability to explain technical content to a non-technical executive audience.
• Collaboration and consultation skills
• Positive, flexible, team player attitude

Benefits

• Dynamic global organization with a history of innovation and strong product portfolio.
• Challenging environment combined with a supportive management structure.
• Career development and growth.
• Competitive salary and benefit package.
• Friendly work environment surrounded by dedicated and professional colleagues.
• Diversity and Inclusion: Agfa HealthCare is committed to ensuring that everyone belongs and that diversity and inclusion of others promotes a greater feeling of belonging and higher levels of engagement.