Principal Customer Success Manager, Technical

As the Principal Customer Success Manager, you will be a trusted advisor and strategic partner to high-value accounts, leveraging your deep product knowledge and consultative skills to maximize customer value.

Requirements

• 5+ years in customer success, account management, or related fields, with experience in technical solutions and complex service engagements.
• Proven experience in identifying upsell opportunities and driving growth within customer accounts.
• Strong technical acumen with the ability to deliver product demos and consult on technical configurations.
• Excellent interpersonal and communication skills, with a strong focus on customer-centric engagement and cross-functional collaboration.
• Demonstrated ability to manage multiple accounts and objectives in a fast-paced environment.

Benefits

• Medical, dental, and vision insurance
• Short term and long-term disability
• Life insurance and AD&D
• Supplemental life insurance (Employee/Spouse/Child)
• Health care and dependent care Flexible Spending Accounts
• 401(k) with company match
• Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non- overtime eligible) position.
• Paid parental leave
• Voluntary benefits including pet insurance