Role Overview
The Customer Experience Team Manager will lead a team of 15 contact center agents in an inbound contact center setup, providing extensive coaching and guidance to ensure efficient and satisfying customer support.
What You Will Do
Monitor traffic, provide constructive feedback, and evaluate team performance on a regular basis. Identify performance gaps and implement action plans to address them.
Why It Might Be a Fit
The ideal candidate will have a strong track record of evaluating, analyzing, and implementing effective processes to improve center efficiency and staff performance.
Requirements
- Minimum 1.5 years experience in a team lead role within a contact center environment
- Excellent English & Chinese communication skills (verbal & written)
- Willing to work in shifting 24/7 schedule
- Proficiency in Microsoft products including Word, Excel and PowerPoint
To apply for this job please visit job-boards.greenhouse.io.
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