Customer Success Manager, China

Role Overview

The Customer Success Manager will own the full customer journey for Greater China accounts, from pre-sales demos and prospect questions through onboarding, adoption, support, relationship management, renewals, and growth. The role requires a Mandarin-speaking face of Agridence in the Chinese market.

What You Will Do

The Customer Success Manager will be the bridge in both directions, running demos and sessions in Mandarin, communicating on the channels used by customers, and building relationships from operational users up to senior management. The role involves translating and localizing onboarding guides, training materials, FAQs, and customer communications into Simplified Chinese.

Why It Might Be a Fit

The ideal candidate will have a strong first-hand understanding of Chinese business culture and practices, including relationship building, hierarchy, communication norms, and how decisions are made in Chinese companies. The role requires a calm under pressure, proactive, and data-literate individual who can invest in long-term trust and build strong relationships.

Requirements

• Mandarin: native or near-native fluency, spoken and written (Simplified Chinese)
• English: professional fluency, spoken and written, for working with our internal team, EU-based customers, and documentation
• 3+ years in a customer-facing role such as Customer Success, Account Management, Pre-Sales or a hybrid, in a B2B setting
• Experience managing relationships with mainland China-based clients, ideally manufacturers, processors, or exporters
• Strong first-hand understanding of Chinese business culture and practices
• Experience running product demos, training sessions, and business reviews with both operational users and senior management

Benefits

• Bonus