Role Overview
The CSM Director will be responsible for customer success with clients in Mexico, including client relationships, product adoption, satisfaction, renewals, and expansion. The role involves managing the entire lifecycle of Voice AI and AI Contact Center projects, establishing effective communication channels with clients, and collaborating with the sales team to drive revenue growth.
What You Will Do
Key responsibilities include taking full responsibility for customer success, managing project lifecycles, establishing communication channels, collaborating with the sales team, and representing AI Rudder at client meetings and industry events.
Why It Might Be a Fit
The ideal candidate will have experience in technical solutions, project delivery, and team management, with a proven track record of independently managing complex projects. The candidate should also have a passion for researching AI, LLMs, and agent technologies, along with strong learning abilities, data literacy, and cross-cultural communication skills.
Requirements
- Bachelor’s degree or higher
- Professional proficiency in Chinese, English, and Spanish
- At least 5 years of experience in ICT, enterprise software, SaaS, cloud computing, contact centers, or digital solutions
- Experience in technical solutions, pre-sales consulting, solutions consulting, technical customer success, or project delivery
- Excellent project management skills, with a proven track record of independently managing complex, cross-departmental, large-scale enterprise software projects
Benefits
- Learning & Development
- Performance Recognition
- Global Exposure
- Meaningful Impact
- Ownership & Autonomy
- Team Engagement
To apply for this job please visit linkedin.com.
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