Role Overview
This role is responsible for nurturing key customer relationships, resolving complex issues, and using data-driven insights to drive improvements. The role manages partner relationships, communicates performance updates to management, and develops personalized initiatives for customer retention and growth.
What You Will Do
Develops and maintains strong, long-term relationships with key customers, handles and resolves customer issues, and leverages data analytics to identify trends and opportunities for improvement.
Why It Might Be a Fit
The ideal candidate will have 4-7 years of work experience in customer relationship management, customer service, or a related field, and will be able to provide mentorship and training to junior customer engagement managers.
Requirements
- Four-year or Graduate Degree in Business Administration, Economics, Sales, Marketing, or any other related discipline
- Typically 4-7 years of work experience in customer relationship management (CRM), customer service, customer experience management, account management, or a related field
- Certified Sales Operations Professional (CSOP)
Benefits
- No shift premium (Romania)
- Full-time schedule
To apply for this job please visit hp.wd5.myworkdayjobs.com.
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