Customer Experience & Ferry Manager

Role Overview

The Customer Experience & Ferry Manager is responsible for ensuring quality service and hospitality to Airbus customers during aircraft delivery and ferry flight. The role requires collaboration with Operations and customers to provide a flawless delivery experience.

What You Will Do

The Customer Experience & Ferry Manager will drive exceptional customer hospitality, manage ferry flight departures, and act as a liaison between Operations and customers.

Why It Might Be a Fit

The role requires excellent customer service skills, flexibility, and adaptability to schedule changes. The ideal candidate will have 6-8 years of experience in a customer-facing environment and proficiency in French and English.

Requirements

• Bachelor’s Degree in Aviation, Hospitality, Communications, Business Administration or a related field
• 6–8 years of experience in a customer-facing environment
• Excellent customer service skills
• Demonstrated experience working in a high-tempo team environment
• Fluent in spoken and written French and English

Benefits

• Attractive salary
• Annual bonus
• Group insurance plan
• Pension plan
• Share purchase plan
• Hybrid working policy
• On-site cafeterias
• Competitive holiday policy
• Employee Assistance Program (EAP)
• Discount Program
• On-site Medical Service
• Public shuttle service
• Carpooling application
• Upskilling opportunities
• Development prospects
• E-learning courses
• Certifications
• Accelerated development programmes
• National and international mobility