Customer Success Manager

Role Overview

As a Customer Success Manager, you’ll own a portfolio of multi-site health systems, integrated delivery networks, and large imaging groups. Your main goal is retention: making sure every customer uses SwiftMR routinely, sees measurable results, and renews.

What You Will Do

Drive adoption across the health system, lead new customers through the 90-day adoption playbook, track scanner activation, exam utilization, and protocol adoption across every site, and close gaps between high- and low-adopting locations.

Why It Might Be a Fit

You’ll own renewal readiness, identify the leaders who control the renewal budget, and build relationships with them early, not just at contract time. You’ll also understand how each customer will judge SwiftMR at renewal across clinical, technical, financial, and strategic factors, and shape that judgment with evidence.

Requirements

• Experience in MRI or radiology, such as work as an MRI technologist, in clinical applications, or in a radiology-focused commercial or customer role.
• 5+ years in customer success, account management, or clinical applications, ideally in medical imaging or healthcare technology.
• A track record of protecting renewals, including multi-year and multi-site contracts, in close partnership with Sales.
• A disciplined approach to account planning: you know who holds the budget, who your champions are, what the customer measures, and how their decisions get made.
• Experience navigating health system decision processes, including value analysis committees, procurement, and IT security review.
• Comfort presenting to executive audiences and building relationships with budget holders.
• Strong Salesforce skills for managing accounts, renewals, forecasts, and customer health.
• Willingness to travel up to 50% for customer visits and executive meetings.

Benefits

• Flexible and remote-friendly work environment
• Opportunities for professional growth and development
• Meaningful work that improves healthcare outcomes
• A culture built on ownership, collaboration, and continuous learning

Tagged as: Salesforce