Sales Operations Manager

Role Overview

The Sales Operations Manager is responsible for the day-to-day leadership, management, and operational performance of the North American Sales Operations organization. Reporting to the Director of Sales Operations, this role is accountable for employee leadership and development, departmental execution, customer experience, business systems utilization, pricing administration, performance management, and continuous improvement.

What You Will Do

Operational Leadership, People Leadership & Team Development, Business Performance & Accountability, Pricing & Price Book Management, Customer Experience, Operational Excellence & Continuous Improvement, Business Systems & Data Management, Cross-Functional Management, Management Authority & Accountability.

Why It Might Be a Fit

The successful candidate will be an experienced Sales Operations manager with a demonstrated ability to build and scale teams, develop employees, manage departmental performance, leverage Salesforce and ERP systems, and establish the operational discipline necessary to support a growing business.

Requirements

• Minimum 5 years of Sales Operations management experience, with direct responsibility for leading a Sales Operations function and managing direct reports.
• Demonstrated experience building, growing, and scaling a Sales Operations team, including developing team structure, defining roles and responsibilities, developing employees, establishing coverage models, and expanding team capabilities to support business growth.
• Demonstrated people-management experience with direct responsibility for hiring, onboarding, coaching, performance reviews, performance management, corrective action, and employee development.
• Advanced, hands-on Salesforce experience beyond end-user functionality, including building and maintaining reports and dashboards, developing KPI and performance reporting, analyzing CRM data, identifying data and process gaps, and using Salesforce to support operational management and decision-making.
• Hands-on ERP experience, including experience supporting Sales Operations and order-to-delivery processes such as order management, fulfillment, inventory, allocation, customer requirements, and related operational workflows.
• Experience with SAP and/or a Salesforce-based ERP platform.
• Demonstrated experience managing pricing and price books within CRM and ERP systems, including pricing updates, data maintenance, cross-system accuracy, governance, approval requirements, and implementation of approved pricing changes.
• Demonstrated experience managing departmental KPIs, service levels, workload expectations, performance standards, and operational accountability.
• Proven experience implementing, documenting, and enforcing scalable Sales Operations processes, policies, controls, and governance.
• Demonstrated success using data to identify performance gaps, diagnose root causes, and implement measurable corrective actions and process improvements.
• Experience managing cross-functional operational initiatives and driving accountability across multiple business functions.
• Demonstrated ability to operate with a high degree of autonomy, business judgment, ownership, and accountability within established strategic direction.
• Strong written and verbal communication skills, including the ability to clearly communicate operational performance, risks, issues, and recommendations to senior leadership.
• Advanced proficiency in Microsoft Excel and business reporting and analysis.

Tagged as: Excel, Salesforce