Role Overview
As a Customer Success Manager, you will be the post-sales owner for a portfolio of enterprise customers, guiding them from onboarding through renewal as they adopt Airtable and our AI capabilities. You will help customers turn AI adoption and workflow innovation into measurable business outcomes.
What You Will Do
Serve as the post-sales point of contact for your accounts, drive onboarding excellence, build joint success plans with customers, and deliver enablement that accelerates adoption.
Why It Might Be a Fit
You have 5+ years of experience in enterprise customer success, account management, solutions consulting or technical account management supporting B2B SaaS or workflow automation platforms.
Requirements
- 5+ years of experience in enterprise customer success, account management, solutions consulting or technical account management supporting B2B SaaS or workflow automation platforms
- Track record of delivering measurable results for customers through onboarding, adoption, retention and expansion
- Technical fluency and ability to guide both business and technical audiences
- Strong facilitation, storytelling and presentation skills
To apply for this job please visit job-boards.greenhouse.io.
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