Role Overview
As a Customer Success Manager, you will be the post-sales owner for a portfolio of enterprise customers, guiding them from onboarding through renewal as they adopt Airtable and our AI capabilities.
What You Will Do
You will help customers turn AI adoption and workflow innovation into measurable business outcomes, and you will partner closely with Account Executives so they can focus on growth.
Why It Might Be a Fit
You will have the opportunity to work with a team that is passionate about democratizing software creation and empowering teams to build applications that connect their organization and drive outcomes.
Requirements
- 5+ years of experience in enterprise customer success, account management, solutions consulting or technical account management supporting B2B SaaS or workflow automation platforms
- a track record of delivering measurable results for customers through onboarding, adoption, retention and expansion
- technical fluency and ability to guide both business and technical audiences
- strong facilitation, storytelling and presentation skills
- ability to build success plans, run business reviews and map platform capabilities to customer outcomes
- organizational and detail-oriented, with ability to prioritize across a large portfolio without losing sight of the ‘why’ behind the ‘what’
- ability to partner well with Sales and work alongside Account Executives, Renewals, Support and Services on a shared account
Benefits
- opportunity to receive benefits
- incentive compensation
To apply for this job please visit job-boards.greenhouse.io.
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