Role Overview
As a Senior Customer Success Manager based in Singapore, you will be part of AirTrunk’s centralised customer engagement function, reporting directly to the Senior Director of Customer Success. You will work closely with various teams and leadership across the Asia Pacific region, making your mark in a number of ways.
What You Will Do
Support front end customers engagement with key global cloud service providers, lead multi-billion dollar complex deals, take ownership of internal collaboration across all functions in the company to deliver gold standard experience for our customers.
Why It Might Be a Fit
You will develop and implement customer success strategies that align with company objectives and enhance the overall customer experience, build solid relationships with key customers, and develop and utilise a deep understanding of commercial constructs & funding requirements for customer deals.
Requirements
- More than 7 years of working experience across customer success, account management, or related roles
- Comfortable working in a fast-paced, dynamic and flexible environment
- Excel at complex proposal development for cloud infrastructure solutions
- Excellent commercial acumen, good ability to grasp technical concepts and data center knowledge
- Exceptional communication and interpersonal skills
- Able to lead complex customers engagement and work within high performing teams in the cloud computing or infrastructure industry
- Proven track record of driving customer satisfaction, retention, and growth in a B2B environment
To apply for this job please visit job-boards.greenhouse.io.
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