Account Manager, SME & Growth

Role Overview

As an Account Manager, SME & Growth, you will own the commercial relationship for a portfolio of ambitious Australian businesses, helping customers get more value from Airwallex by understanding their goals, increasing product adoption, strengthening relationships and identifying opportunities for sustainable growth.

What You Will Do

You will own and grow a portfolio of strategic SME and growth accounts, develop trusted relationships with customer stakeholders, lead regular strategic customer engagements, identify and develop upsell, cross-sell and expansion opportunities, and lead complex commercial negotiations.

Why It Might Be a Fit

You will work across Airwallex’s product suite, partner closely with Sales, Customer Success, Product, Solutions, Operations, Risk and Compliance teams, and share customer insights, product feedback and market intelligence to help improve internal processes, enablement and product outcomes.

Requirements

• 5+ years of experience in account management, relationship management or sales
• A proven track record of exceeding commercial targets and consistently delivering against revenue, gross profit or other relevant KPIs
• Strong consultative selling skills
• Demonstrated experience managing complex sales cycles
• Experience managing complex, multi-product accounts
• Strong analytical and strategic skills
• Exceptional verbal and written English
• Strong negotiation, problem-solving, networking, relationship-building and stakeholder management skills
• Resilience, a positive attitude and a strong bias towards action
• Strong technical aptitude
• Bachelor’s degree or equivalent professional experience

Benefits

• Dental insurance
• Vision insurance
• Health insurance
• Paid time off
• Retirement plan
• Learning budget
• Parental leave
• Wellness program
• Visa sponsorship
• Relocation assistance