Team Manager, Account Management, SME & Growth

Role Overview

Lead a team responsible for growing and retaining small and mid-market customer relationships across a defined portfolio. Combine people leadership with hands-on account ownership, setting strategy and standards for your team while directly managing a small number of high-value customers.

What You Will Do

Drive revenue growth across your portfolio through cross-sell, upsell, and expansion, while protecting retention and managing churn and key negotiations. Define and execute the account management strategy with regional leadership, creating clear priorities and coverage for a growing commercial organisation.

Why It Might Be a Fit

You’ll thrive here if you have a track record of hitting your numbers, and you’re motivated by stretch goals. You own the outcome and you don’t wait for permission to fix what’s broken.

Requirements

• At least 5+ years of relevant working experience
• 3+ years of experience in account management, including managing complex, multi-stakeholder accounts
• 2+ years of experience leading and developing Account Managers or similar commercial teams
• A proven track record of meeting or exceeding revenue targets
• Strong commercial acumen, with experience leading negotiations, renewals, commercial structures, and executive-level conversations