Product & Customer Marketing Manager

Role Overview

The Product & Customer Marketing Manager owns the story of Aiwyn’s platform, from launch messaging to customer proof that wins deals. They’ll partner with growth marketing, sales, and product teams to turn customer and product knowledge into messaging, launches, and proof.

What You Will Do

The Product & Customer Marketing Manager will own product launches, messaging, enablement, and customer marketing across four products. They’ll tier releases, write launch briefs, build message maps, and run enablement sessions.

Why It Might Be a Fit

The Product & Customer Marketing Manager will own outcomes that show up in the business, such as win rate, product adoption, and message consistency. They’ll work with a small, high-performing team and contribute beyond their lane.

Requirements

• 4 plus years of product and/or customer marketing experience in B2B SaaS
• A track record of owning product launches end-to-end, including tiering, messaging, and sales enablement
• Customer marketing experience with case studies, references, advocacy, or customer advisory programs
• Experience marketing to back-office buyers such as finance, operations, or accounting (accounting or professional services experience is a strong plus)
• Writing and storytelling samples you’re proud to share
• Experience building competitive intelligence and battlecards
• Comfort presenting to sales teams and customers
• AI tools are part of how you work every day, and you can walk us through your workflow
• Experience with HubSpot, Salesforce, and Canva
• Startup experience preferred, but not required

Benefits

• Competitive pay
• Adventure travel stipend ($1,000 travel reimbursement on work anniversary each year)
• Remote, work-from-anywhere culture
• Flexible PTO
• World Class health benefits (health, vision, dental, HSA/FSA, mental health support)
• Stock options
• 401(k) matching