Business Process Owner – Global Customer Operations

The Business Process Owner – Global Customer Operations will design and continuously improve the end-to-end global process for Order to Cash and Order Fulfilment across functional, geographic, and business unit boundaries.

Requirements

• ~15-20 years work experience or more in OTC domain with deep expertise in SAP at operational and process levels
• Change management: managing improvement programs at a global scale and with diverse teams as well as the cultural aspects of the change to be delivered
• Experience (direct or indirect) with sales and customer service organizations
• Solid Order to Cash knowledge
• Good understanding of external business trends in OTC to drive strategically the process standardization agenda
• Demonstrated effectiveness in applying continuous improvement tools such as Lean, Six Sigma or other continuous Improvement methodologies and tools or willingness to be trained in Lean Six Sigma (minimum Brown Belt level)
• Strong Project management experience
• Sound basis in line management in an operational role e.g. supply chain, Customer Services, demand, manufacturing, finance or Sales and good understanding of the Supply Chain function: strategy, processes, processes, systems, and organization
• Excellent interpersonal relationship skills and communicator, able to listen, able to handle team tensions
• Flexible, problem-solving attitude, seen by others as credible, trustworthy, and open to new ideas
• Ability to form strong teamwork-based relationships within the organization and with internal customers and external partners & clients, can be convincing, compelling, and inspirational; knows how to get things done without a hierarchical basis to work from; excellent relation management
• Strong leadership skills, teambuilding, engagement, and talent management
• Focused on results and business outcomes
• Good problem-solving skills, able to identify and structure issues, run accurate analyses, and synthesize recommendations
• Strong desire to improve existing status
• Leadership skills to develop and present proposals to the leadership team for the transformation of Order to cash process

Benefits

• Competitive salary