Role Overview
Join a small Care team in Canada (4 people) working closely with Operations, Product, Sales, and Insurance. Provide timely, transparent, and empowering customer support to Alan members and business clients by chat and email. Build the foundations to scale Care operations in Canada and improve the customer experience.
What You Will Do
Provide timely, transparent, and empowering customer support to Alan members and business clients, answer questions and solve problems, and develop expertise in healthcare systems and Alan’s products. Help members and business customers get the most value from their coverage. Share insights with Product and Operations to improve our products and services.
Why It Might Be a Fit
You will work with a high degree of autonomy within a small team, adapt existing Care processes from France, Spain, and Belgium to the Canadian context, and create new processes from scratch. Collaborate with Product, Operations, Sales, and Insurance on strategic initiatives. Contribute to hiring and, optionally, mentor other Care team members.
Requirements
- 2+ years of work experience
- Fluent in written and spoken English and French
- Based in Toronto or ready to relocate, and comfortable with ~4 days per week in the office
- Legally authorized to work in Canada
Benefits
- Competitive salary
- Equity
- Six weeks of vacation
- Flexible working hours
- Comprehensive health insurance
- Lunch allowance
- Coffee and snacks
- High-quality equipment
- Fully reimbursed TTC monthly pass
- 4% employer matching through our Group RRSP program
- Learning and development opportunities
- Extended parental leave
To apply for this job please visit jobs.ashbyhq.com.
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