Customer Success Manager – France

Role Overview

The Customer Success Management team at Alan partners with strategic customers to maximize their Alan experience through seamless onboarding and high-touch support, driving product adoption, satisfaction, and long-term loyalty.

What You Will Do

Drive customer loyalty, build and maintain strong relationships with key stakeholders, champion a customer-centric approach, and proactively identify and address satisfaction concerns.

Why It Might Be a Fit

The ideal candidate has outstanding communication skills, proven experience in B2B customer education, digital solution evangelization, and leading transformation initiatives in complex environments.

Requirements

• 5 years proven track record in customer success or enterprise account management
• Strong background in B2B digital companies, specifically working with HR teams on adoption and engagement challenges
• Experience leading complex, cross-functional projects across Product, Sales, Engineering, and Data teams
• SaaS, Insurance, or Consulting industry experience valuable
• Demonstrated ability to influence and engage stakeholders at all levels, including C-suite
• Excellence in written and verbal communication (French and English required)
• Network building: capability to identify and engage key influencers
• Active listening skills and genuine empathy in stakeholder interactions
• Creative thinking for developing innovative engagement strategies
• Structured approach to project management and execution (from onboarding to engagement)
• Deep customer-centric mindset with proven ability to deliver tailored solutions
• Strategic problem-solving: ability to structure challenges and identify effective solutions
• Analytical skills for data-driven decision making and reporting
• AI tool proficiency

Benefits

• Fair rewards
• Generous equity packages
• Flexible Office
• All the tools you need
• Flexible vacation policy and flexible working hours
• Delightful healthcare insurance
• Transport
• Learning & Training opportunities
• Personal growth through coaching
• Parental leave