Customer Experience Associate

Role Overview

The Customer Service Representative will be the first point of contact for subscribers, delivering excellent service by resolving customer inquiries, managing account subscriptions, and ensuring a positive customer experience.

What You Will Do

Respond to customer inquiries, assist with subscription activations, process subscription payments, and troubleshoot basic technical issues.

Why It Might Be a Fit

The ideal candidate will have strong verbal and written communication skills, a friendly and patient demeanor, and the ability to work under pressure.

Requirements

• OND, HND, or Bachelor’s degree in any discipline
• Minimum of 1 year of experience in a customer-facing role
• Strong verbal and written communication skills
• Basic computer literacy
• Ability to learn quickly subscription management software